Privacy policy

PRIVACY POLICY
Last updated: April 10, 2026

OVERVIEW

The Self-Care.Co (“we”, “us”, or “our”) operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Our goal is to provide you with a thoughtful and curated self-care shopping experience.

Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or otherwise interact with our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies you or could reasonably identify you.

We may collect:

  • Contact details: name, billing/shipping address, phone number, email

  • Financial information: payment details (processed securely via Shopify/payment providers)

  • Account information: login details, preferences

  • Transaction information: purchases, returns, cart activity

  • Communications: messages or enquiries you send us

  • Device information: IP address, browser, device type

  • Usage data: how you interact with our website

HOW WE COLLECT YOUR INFORMATION

We collect personal information:

  • Directly from you (e.g. when you place an order or contact us)

  • Automatically (via cookies and website analytics)

  • From Shopify and service providers

  • From third-party partners (e.g. payment and marketing providers)

HOW WE USE YOUR INFORMATION

We use your personal information to:

  • Process and fulfil orders

  • Provide customer support

  • Manage your account

  • Improve our website and services

  • Send updates about your order

  • Send marketing communications (only if you opt in)

  • Detect and prevent fraud

  • Comply with legal obligations

DISCLOSURE OF PERSONAL INFORMATION

We may share your information with:

  • Shopify (store platform)

  • Payment providers

  • Shipping and fulfilment providers

  • IT, analytics, and marketing providers

We may also disclose information:

  • If required by law

  • To protect our legal rights

  • As part of a business transaction

SHOPIFY

Our store is hosted by Shopify. Shopify collects and processes personal information to provide and improve the platform.

Your data may be stored or processed outside Australia.

To learn more, visit: https://privacy.shopify.com

COOKIES & TRACKING

We use cookies and similar technologies to:

  • Improve website performance

  • Analyse traffic and usage

  • Personalise your experience

You can control cookies through your browser settings.

DATA RETENTION

We retain personal information only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

YOUR RIGHTS (AUSTRALIA)

Under the Privacy Act 1988 (Cth), you have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Opt out of marketing communications

To exercise your rights, contact us at:
📧 info.theselfcareco@gmail.com

SECURITY

We take reasonable steps to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

CHILDREN’S PRIVACY

Our Services are not intended for individuals under 18. We do not knowingly collect personal information from children.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred and stored outside Australia (including by Shopify and service providers). We take reasonable steps to ensure your data is handled securely.

COMPLAINTS

If you have a complaint about how we handle your personal information, please contact us:

📧 info.theselfcareco@gmail.com

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at:
https://www.oaic.gov.au

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

CONTACT US

If you have any questions or requests regarding this Privacy Policy, please contact us:

📧 info.theselfcareco@gmail.com
📞 02 6872 1515

The Self-Care.Co
15 Mitchell Street
Bourke NSW 2840
Australia

We value your trust and are committed to protecting your privacy as part of your self-care journey 💛