Shipping policy

SHIPPING POLICY

OVERVIEW

At The Self-Care.Co, we aim to deliver your order as smoothly and efficiently as possible. Below you’ll find everything you need to know about our shipping process.

PROCESSING TIMES

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order has been processed, you will receive a confirmation email with tracking details.

Please note: During high-demand periods (such as sales or holidays), processing times may be slightly longer.

SHIPPING TIMES

Australia:
Estimated delivery time: 3–8 business days

International (if applicable):
Estimated delivery time: 7–15 business days

Shipping times are estimates only and may vary depending on your location and the carrier.

SHIPPING COSTS

Shipping costs are calculated at checkout based on your location.

We may offer free shipping promotions from time to time, which will be clearly stated on our website.

ORDER TRACKING

Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery.

DELAYS

While we do our best to ensure timely delivery, we are not responsible for delays caused by:

  • Postal or courier services

  • Customs processing (for international orders)

  • Incorrect shipping information provided at checkout

  • Unforeseen circumstances beyond our control

INCORRECT ADDRESS

Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by the customer.

LOST OR STOLEN PARCELS

The Self-Care.Co is not responsible for lost or stolen parcels once they have been marked as delivered by the carrier.

If you believe your parcel has been lost, please contact the shipping carrier directly. You may also contact us, and we will do our best to assist.

DAMAGED ITEMS

If your order arrives damaged, please contact us within 7 days of receiving your item at:
📧 info.theselfcareco@gmail.com

Please include your order number and photos of the damaged item so we can resolve the issue as quickly as possible.

INTERNATIONAL DUTIES & TAXES

For international orders, customs duties, taxes, and import fees may apply. These charges are the responsibility of the customer.

CONTACT US

If you have any questions about your order or shipping, please contact us:

📧 info.theselfcareco@gmail.com

Business Name: The Self-Care.Co
Location: New South Wales, Australia

Thank you for supporting The Self-Care.Co and allowing us to be part of your self-care journey 💛