Terms of service

PRIVACY POLICY

OVERVIEW

The Self-Care.Co (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit or make a purchase from our website (the “Services”).

Our store is hosted on Shopify, which allows us to provide our products and services to you.

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

When you visit or interact with our website, we may collect the following types of personal information:

a) Information you provide to us:

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment details (processed securely via Shopify and payment providers)

b) Automatically collected information:

  • IP address

  • Browser type and device information

  • Pages visited and time spent on site

  • Cookies and similar tracking technologies

c) Order information:

  • Purchase history

  • Transaction details

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfil your orders

  • Communicate with you (including order updates and customer support)

  • Improve our website, products, and services

  • Prevent fraud and ensure security

  • Send marketing emails (only if you opt in)

You can unsubscribe from marketing emails at any time.

3. SHARING YOUR INFORMATION

We may share your personal information with trusted third parties, including:

  • Shopify (to operate our online store)

  • Payment providers (to process transactions securely)

  • Shipping carriers (to deliver your orders)

  • Analytics providers (to improve our website performance)

These third parties only use your information as necessary to perform their services.

We may also disclose your information if required by law.

4. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Improve your browsing experience

  • Understand how users interact with our site

  • Provide relevant marketing and advertising

You can choose to disable cookies through your browser settings.

5. DATA RETENTION

We retain your personal information only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes and enforce our agreements

6. YOUR RIGHTS (AUSTRALIA)

Under the Privacy Act 1988 (Cth), you have the right to:

  • Request access to the personal information we hold about you

  • Request corrections to your personal information

  • Withdraw consent for marketing communications

To exercise these rights, please contact us at:
📧 info.theselfcareco@gmail.com

7. SECURITY

We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access. However, no method of transmission over the internet is 100% secure.

8. THIRD-PARTY SERVICES

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

9. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. Updates will be posted on this page.

11. CONTACT US

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

📧 info.theselfcareco@gmail.com

Business Name: The Self-Care.Co.  
Location: New South Wales, Australia

We value your trust and are committed to protecting your privacy as part of your self-care journey 💛